Your OS version (Windows 8, Mac OS X 10.7.5, etc.).It would be incredibly helpful if you could provide: If that doesn’t help, please let us know. This article gives more details on what to do: Start with this brief “fix it” tutorial from Adobe with addresses Safari, Internet Explorer and Firefox: (Note: Solutions are dependent on the version of the browser you are using.) Check your browser to make sure your PDF reader is enabled and current. If you still can’t open the PDF, the problem may be with the PDF reader extension in your browser. If you use some other reader, check if your updates are current and, if they aren’t, install the latest version. If that doesn’t work upgrading to the current version of Adobe Reader often solves the problem. But sometimes.stuff still happens.īefore we begin troubleshooting on our end can you do a few things for us?įirst, try the link in a different browser – Internet Explorer instead of Chrome, for example, or Safari instead of Firefox. Dang it! We test all download links among multiple users on different machines to make sure they work.
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